Privacy policy
Last updated: 6 November 2026
Who we are Home of Characters, Israëllaan 31, 2622 HR Delft, the Netherlands, admin@homeofcharacters.com. We are the data controller for the personal data described on this page.
What we collect and why
- Order details (name, email address, billing address, payment confirmation). We use these to deliver your downloads, send emails about your order and keep the records Dutch tax law requires. Legal basis: performing our contract with you and our legal obligations.
- Your email address for our newsletter or the free sample, only if you signed up. We use it to send the sample and our emails. Legal basis: your consent. Every email has an unsubscribe link.
- Messages you send us. We use them to answer you. Legal basis: our legitimate interest in helping you.
- Usage data and cookies. Our store runs on Shopify, which uses cookies to make the cart and checkout work and, if you allow it, to measure how the site is used. See Shopify's cookie policy: https://www.shopify.com/legal/cookies
Who processes your data Shopify (our store, checkout and email) and the payment providers you choose at checkout. Some of these providers process data outside the European Economic Area, including the United States. Where that happens, they rely on recognised safeguards such as the European Commission's Standard Contractual Clauses. We do not sell your personal data.
How long we keep it
- Order records: 7 years, as Dutch tax law requires.
- Newsletter: until you unsubscribe.
- Messages: as long as needed to help you.
Your rights You can ask us to access, correct, delete or transfer your data, to restrict or object to how we use it, and you can withdraw consent at any time. Email admin@homeofcharacters.com and we will reply within one month. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes If we change this policy, we will update the date at the top of this page.