Refund policy

Refunds & digital products

All Home of Characters products are digital and delivered instantly by download.

Your right of withdrawal
In the EU, you normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery starts, but only if you agreed to that. By completing your order, you agree that delivery starts immediately and acknowledge that you lose your right of withdrawal once your download is available.

Something wrong with your files?
If a file doesn’t download or open, or isn’t what was described on the product page, email us at admin@homeofcharacters.com within 14 days of purchase. We’ll send a working file or give you a full refund.